If you own a retail establishment and would like to gain access to our wholesale website please follow the instructions below. Questions? Please contact us at 216-292-7700. We will be happy to assist you
Setting up your wholesale account is simple! Create a "login" and enter your customer contact information on this site, then give us a call and we will give you access to our wholesale store. Please have the following information ready when you call.
• Store Name
• Contact Information
• Tax ID #
WHOLESALE SHIPPING INFORMATION
Sisters Gourmet is now a part of Brand Castle, located just outside of Cleveland, Ohio. We ship Monday through Friday via UPS Ground. All in-stock orders should be received within 7 to 10 business days. Orders placed for in-stock items before 12 p.m. EST have the option of being sent via expedited UPS options for an additional charge. There is an additional cost to ship to either a residential or rural address. One your order has shipped, you will receive an e-mail with tracking information and a copy of your paid invoice. Brand Castle only accepts credit card payments for orders under $500.
SUMMER SHIPPING :
During the summer months, please allow your mixes to sit at room temperature for 24 hours before using. Sometimes the baking chips will soften a little during transit, but they will re-harden if they are allowed to cool back down.HOLIDAYS
If you would like to inquire about shipping availability for a specific holiday or expedited shipping, please call us at 216-292-7700
WHAT ARE YOUR STANDARD TERMS?
All wholesale orders require a 4 case minimum. All mason jars must be ordered in even case quantities. Initial orders are shipped prepaid with Visa, MasterCard, American Express, Discover, or check. We do not accept COD orders. Net 30 credit is only available after two orders within one year and then only on orders over $500.
WHAT IS THE SHELF LIFE?
Our gourmet mixes are best if enjoyed within one year. Products are coded with an expiration date.
WILL I GET EXACTLY WHAT IS PICTURED?
Sometimes fabric and ribbon manufacturers discontinue designs and we have to switch to a similar design. Fabric and ribbon styles may vary on the product you receive.