WHERE DO YOU SHIP FROM AND HOW IS MY ORDER DELIVERED?
Sisters' Gourmet is located in Winder, Georgia, just outside of Atlanta. We ship Monday through Friday via FedEx Ground. All in-stock orders should be shipped within 3 to 5 business days. Shown above is a map showing how long FedEx ground will take to deliver your package once we ship your order. Once the package leaves our facility, you will receive tracking information via e-mail. (If you provided an email address with your order.)
SUMMER SHIPPING POLICY
During the summer months, please allow your
mixes to sit at room temperature for 24 hours before using. Sometimes
the baking chips will soften a little during transit, but they will
re-harden if they are allowed to cool back down.
CAN I SEND THIS AS A GIFT?
Yes! If you would like to us to include a card, please note the information on your order as well.
CAN I SHIP MY ORDER TO A PO BOX?
Unfortunately, we cannot ship to PO Boxes. We use FedEx Ground, which requires a physical street address.
WHAT HAPPENS IF MY PRODUCT ARRIVES DAMAGED?
To ensure against breakage, we use the utmost care when packing our products, and have therefore had very few reports of damage. If you should receive damaged merchandise however, please notify us within 7 days, and we will be happy to reship your product to you.
CAN YOU TELL ME ABOUT YOUR RETURN POLICY?
Our jar mixes are not eligible for a refund or return.