
How do I return an item?
Refund/Return Policy: Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us will qualify for store credit or a cash refund. Customer is responsible for all shipping costs if seller is not at fault. Brand Castle5111 Richmond Rd Bedford Heights, OH 44146 Customer Service Number (216) 292-7700 |